Everything ShipStation won't give you.
Without the fees they charge.
Pirate Ship's simplicity. ShipStation's integrations. Auctane's scale — without Auctane's pricing.
Multi-Carrier Rate Shopping
Compare USPS, UPS, FedEx, and DHL side-by-side in real time. We automatically surface the best rate for every shipment — and route around USPS rate hikes as they happen.
- ✓All 4 major carriers in one view
- ✓Automated "best rate" selection rules
- ✓BYOCA (Bring Your Own Carrier Account) free on all plans
- ✓No $95/month FedEx surcharge — ever
- ✓Rate history and savings tracking
7-Marketplace Sync
Etsy, Amazon, Shopify, TikTok Shop, Walmart, and more — all syncing orders to one dashboard. Tracking numbers auto-submit back to each platform. No copy-paste. No manual entry.
- ✓Etsy integration in development — Q3 2026
- ✓Amazon Buy Shipping native integration
- ✓TikTok Shop — top-5 US channel in 2026
- ✓Walmart Marketplace — 20% seller growth in 2024
- ✓Shopify fulfillment API
Human Support in 2 Hours
A published, contractual 2-hour response SLA with real humans. Not a chatbot. Not a ticket queue that closes on weekends. This is a structural moat that billion-dollar companies cannot replicate at their scale.
- ✓Published 2-hour response SLA (Starter)
- ✓1-hour SLA on Professional, 30-min on Enterprise
- ✓Real people — never AI deflection
- ✓Support available via email and live chat
- ✓Dedicated account manager on Enterprise
One-Click Insurance Claims
File a claim in 3 clicks. We acknowledge in 2 hours and resolve in 72. Every claim is visible in your dashboard with real-time status. Compare this to EasyPost's 4-hour resubmit window or Pitney Bowes' robot links.
- ✓3-click claim filing
- ✓2-hour acknowledgement guarantee
- ✓72-hour resolution SLA (48h on Enterprise)
- ✓Real-time claim status dashboard
- ✓Photo evidence upload built in
Proactive Exception Alerts
Package stalled for 24 hours? We notify you AND your buyer automatically — before they open a ticket, leave a bad review, or file a dispute. This is the #1 complaint gap at Pitney Bowes.
- ✓24-hour stall detection on all shipments
- ✓Buyer auto-notification (configurable)
- ✓Carrier exception classification
- ✓Daily exception digest email
- ✓Slack and email webhook support
Returns Management Portal
Built-in returns flow — not a bolt-on add-on. Buyers get a self-serve returns portal. You get one dashboard for all return labels, restocking, and refunds. WISMO resolved before it's a problem.
- ✓Branded buyer-facing returns portal
- ✓Pre-paid return labels in one click
- ✓Return reason tracking and analytics
- ✓Automatic refund trigger on receipt
- ✓Available on Professional & Enterprise
Complete Audit Trail
Every shipment event recorded, immutable, and timestamped. Delivery proof for insurance disputes, chargeback defense, and marketplace policy compliance — all in one place.
- ✓Immutable event log for every shipment
- ✓Delivery confirmation screenshots
- ✓Carrier-reported exception documentation
- ✓Exportable for dispute resolution
- ✓99.9% uptime SLA
Automation & API
Set rate rules, preset carrier preferences, and bulk-print labels. Enterprise gets unlimited API access for custom workflows, ERP integrations, and white-label deployments.
- ✓Automated rate rule engine
- ✓Bulk label printing
- ✓REST API (1K/day on Pro, unlimited on Enterprise)
- ✓Webhook event stream
- ✓SSO / SAML on Enterprise
The product is built.
The market is waiting.
30-day free trial. No credit card. Switch in 15 minutes.